CarSupermarket.com Terms & Policies

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) Interpretation

In these terms of sale, "we" means CarSupermarket.com, a trading style of Motor Depot Limited (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must contact us either by telephone or, email or our online enquiry form with the details of the vehicle you wish to purchase; (ii) We will confirm the vehicle details with you and take a deposit by debit or credit card to reserve that vehicle; (iii) we will then send you an initial acknowledgement; and (iv) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order."

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by discussing your order with one of our sales representatives. You will also have the opportunity to rectify any mistakes once you have received your order confirmation. You may correct those input errors before placing your order by emailing us to [email protected]m or telephoning us on 01482 661400.

(4) The products

Used and New vehicles as advertised on our website.

(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you place an order for the product. Should we have advertised or quoted the wrong price we will check that you wish to proceed at the correct price. If you wish to proceed with the purchase at the correct price, we will refund or charge the difference between the quoted price and the correct price.

Should you no longer wish to continue with your purchase following a pricing error; we will refund any monies paid and complete a cancellation of the sales order.

In addition to the price of the products, you may have to pay a delivery charge, which will be confirmed when you order the product.

Payment must be made prior to the release of the product to you. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by cleared funds such as a bank transfer, debit card or by using our approved finance providers. Payments taken by credit card are limited to £1,000 per transaction.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP 50 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation the cost of legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back. 

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;(b) the information provided in your order is accurate and complete;(c) you will be able to accept delivery of the products;(d) you are resident in the United Kingdom; and(e) you are at least 18 years of age.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 14 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) "Cooling off" period

Under the Consumer Contracts Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) 15-Day Money Back Guarantee 

Carsupermarket.com are happy to provide you with a 15-day money back guarantee. This period begins from the day you collect or receive delivery of your vehicle. This is in addition to your statutory cancellation rights or your right to withdrawal.  

Within the 15-Day Money Back Guarantee Period, if you request to cancel your order and return the vehicle to us your vehicle will be appraised by an employee of Carsupermarket.com for any damage or mileage changes (calculated against the vehicle’s mileage noted on your delivery or collection invoice). 

You will be liable for any damage present which was not noted when you accepted the vehicle. Any cost will be deducted from your final refund amount or charged to you, we will require these funds prior to a refund being processed. 

The 15-Day Money Back Guarantee will give all customers an additional mileage allowance of 250 miles for usage above the original recorded delivery or collection mileage.  All additional mileage over and above the allowance will be charged at £1.00 per mile.  This will be deducted from your final refund amount or charged to you, and we will require these funds prior to a refund being processed.

You will be responsible for the return of the vehicle back to a carsupermarket.com branch.  If you are unable to organise the return of the vehicle, we can make the arrangements, a charge of £2 per mile will be applied (this cost will be from your closest branch location to your home address and the returning journey), you will be advised of the cost and this will need to be paid before the agreed date of collection. For customers who purchase a vehicle who are located outside of the UK Mainland it is the repsonsibility of the customer to return the car to the place that the vehicle was collected from for collection. An example of this could be: vehicle delivered to Liverpool docks for collection for a customer who lives on the Isle of Man. If the customer chooses to return the car within 15 days they must arrange for the car - at their own cost - to be returned to where they collected it from.

Your vehicle must be returned to us within 48 hours of your cancellation being accepted by ourselves. This period will begin from the day we acknowledge your cancelation request, unless agreed otherwise with CarSupermarket.com.

Your refund will be made within 5-7 days of the vehicle being returned to us. This period will begin from the day you return the vehicle to one of our dealerships.

If your agreed order included a part-exchange, we cannot guarantee that we will be able to return this. If your part exchange included negative equity from a previous agreement, you will be liable to pay this difference and this amount will be deducted from your final refund amount or charged to you.  We will require these funds to be paid prior to the vehicle being returned. 

No refund will be made until the vehicle has been appraised by a Carsupermarket.com employee. If we intend to make any further deductions from your final refund amount, then you will be made aware of this amount prior to the refund.

(11) Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(12) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you by cheque. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(13) Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(14) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time - providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(15) About us

Our full name is CarSupermarket.com - a trading style of Motor Depot Limited.

Our registered office is and our principal trading address is Motor Depot Limited, Bridge Haven One, Saxon Way, Hessle, East Yorkshire, HU13 9PG.

Our company registration number is 4316950.

Our email address is [email protected]

Our VAT number is VAT number 780 4977 88.

CarSupermarket.com is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

Get pre-approved now (Soft Search Credit Check)

Our free soft search credit check is an initial look at certain information on your credit report. Companies perform soft searches to decide how successful your application would be without conducting a full examination of your credit history.

Crucially, soft searches aren’t visible to companies – so they have no impact on your credit score or any future credit applications you might make. Only you can see them on your report and it doesn’t matter how many there are.

Apply For Finance (Full Finance Application)

Full finance applications will be carried out when you provide your details through the ‘Apply For Finance' facility on our website, these are ‘Hard Credit Checks’.

When you carry out this type of application, the finance companies make a complete search of your credit report. Each Hard Credit Check is recorded on your credit report, so any company searching it will be able to see that you’ve applied for credit.

Too many Hard Credit Checks over a short period of time can affect your credit score for six months, reducing your ability to get approved for credit in the future.

The more credit applications you make, the more hard checks will appear on your credit report, the greater effect it will have on your credit score and likelihood of getting credit in the future.

What happens after you make an application?

Once you have completed a finance application, a member of our team will contact you to discuss the various options that are available to you. Our team will work closely with you to ensure we are able to provide the most suitable finance package for you, based on your individual circumstances and requirements. We will engage with a panel of mainstream and alternative lenders in order to achieve this.

If you have any queries regarding any of the information above, please contact a member of our Online Support Team by calling 01482 567240 and they will be more than happy to assist with your enquiry, you can also contact our teams using the online chat facility on the website.

Additional Information

Terms and conditions may vary slightly from lender to lender and will be explained in full upon approval.

Please note that the lender will remain the owner of the vehicle throughout the agreement and may become entitled to recover it if you fail to maintain your repayments.

Throughout the agreement you will hold responsibility for the vehicles maintenance and upkeep. This is of significant importance if you chose to finance your vehicle using our personal contract plan or contract hire agreements as you could incur financial penalties for failing to correctly maintain the vehicle.

Representative finance examples are for illustration purposes only and the exact terms of your agreement, such as excess mileage charges, may vary slightly from lender to lender.

Initial Disclosure Document

A PDF of CarSupermarket.com's Initial Disclosure Document, including commission disclosure, can be opened here.

Postal address: CarSupermarket.com, Bridge Haven One, Saxon Way, Priory Park, Hessle, East Yorkshire, HU13 9PG

CarSupermarket.com Standard 12-month Warranty

Terms and Conditions for the CarSupermarket.com Standard 12-month warranty (covering Diesel & Petrol engine (ICE), Electric & Hybrid Vehicles)

1. Guidance on Your CarSupermarket.com Standard Warranty

What should I do if my Vehicle breaks down?

• If Your Vehicle breaks down, You should call the showroom where You collected the car, a list of contact numbers is included in section 10. All repairs will require prior approval from Us and must be reported within 14 days of the fault occurring.

Can I use a local repairer should I break down?

• Where the repair is completed by CarSupermarket.com all costs are settled directly, so it is always better to use Your supplying dealer (the branch you received the car from) or another CarSupermarket.com dealer.

• Should You need to use another repairer, either local to You or because the breakdown occurs when You are travelling away, You will need to follow the claims process and make sure that You keep the invoice and any other documents We require to reimburse You. It is likely that You will need to pay for the repair work and claim the monies back from Us.

• The warranty carries a maximum hourly labour rate of £60 per hour plus VAT

Where should I get my vehicle serviced?

• It is a condition of this warranty that the Vehicle is fully serviced in accordance with the manufacturer’s recommendations by a VAT-registered repairer. Therefore, it is always best to bring Your Vehicle back to the supplying dealer, or another CarSupermarket.com dealer.

• If You are unsure as to when to get Your Vehicle serviced, You will be able to find the servicing schedule in Your Vehicle documents, otherwise, You can always call Your supplying dealer.

Is the CarSupermarket.com Standard Warranty transferrable to a new owner?

• Should You sell Your Vehicle and there is still cover remaining on Your CarSupermarket.com Warranty, this is not transferrable.

Keeping this document?

• We recommend that You keep this CarSupermarket.com Warranty document in Your Vehicle as it contains the telephone numbers You need should You break down.

2. Eligibility

You are eligible for cover under this agreement if at the Start Date:

• You are residing in the Territorial Limits; and

• Your Vehicle is used for social, domestic or pleasure purposes, Class 1 (driving to and from Your place of work) and Class 2 Business Use (excluding Commercial Travelling).

Please note: The following vehicles are not eligible for cover:

- customised or modified vehicles, motorcycles, scooters, three wheeled vehicles, kit-cars, quad bikes, motor homes, light commercial vehicles, delivery vehicles, panel vans and vehicles exceeding 3500kg.

- vehicles used for hire or reward (for example taxis, self-drive hire or driving schools), delivery courier or a vehicle used in any sort of rally, speed testing, 4x4 off-roading, racing or any kind of competition or trial.

3. Definitions

In the agreement, some words have defined meanings, these are shown below:

Approved Repairer: means the person who is authorised by Us to carry out the repair work to the Vehicle.

Battery Degradation: means the gradual reduction of battery performance over the Vehicle’s life cycle.

Breakdown: means a mechanical or electrical failure, puncture, or accident, which immediately renders Your Vehicle immobile.

Commercial Travelling: means couriering, deliveries or door to door sales of any kind.

Drive Motor Fatigue: (For electric vehicles only) means the gradual reduction of torque, horsepower or Vehicle performance over a period of time that is not the result of a Mechanical Breakdown.

General Wear and Tear: means the gradual reduction in performance and/or the gradual failure of a component due to the age and mileage of the Vehicle.

ICE: means Internal Combustion Engine, an engine that generates power using fossil fuels such as petrol or diesel.

ICME: means the Institute of Chartered Mechanical Engineers manual as used by the Motor Industry to establish labour repair times.

Maximum Benefit: £2,000 per claim up to the value of the vehicle.

Mechanical Breakdown: means the failure of a part, causing it to suddenly stop working, for a reason other than negligence.

Period of Cover: this is for 12 months from the date You took possession of Your Vehicle.

Start Date: means the date on which You took possession of Your Vehicle.

Territorial Limits: This means the region within which this agreement is valid, being the United Kingdom, the Isle of Man and the Channel Islands.

You, Your: as detailed on your invoice from Us.

Vehicle: means only the vehicle as identified on the invoice from Us.

We, Us, Our: CarSupermarket.com who provide Your CarSupermarket.com Warranty.

Please ensure You read carefully and fully understand the terms and conditions relating to the CarSupermarket.com Warranty.

4. What is covered

ICE Vehicles/Electric Vehicles

This warranty covers all mechanical and electrical parts (including labour costs to fit them) against Mechanical Breakdown, subject to the exclusions of this agreement.

This warranty will cover the Mechanical Breakdown where the cause of failure is General Wear and Tear for vehicles less than 6 years old or 60,000 miles at the point of claim.

The cover under the warranty only applies if these terms and conditions are fully met.

This warranty also covers the following.

Oil seals

• Crankshaft front seal; camshaft oil seal; auxiliary shaft oil seal; gearbox rear seal; drive shafts seals; differential pinion seal.

• Any oil seal the engine or gearbox needs as part of a repair under this warranty.

Working materials

• Oils, oil filter and antifreeze are included only if it is essential to replace them as part of an agreed claim under this warranty.

Casings

• If any of the parts covered fail, and this damages the casing, it will also be covered as part of an agreed claim under this warranty.

Air-conditioning re-gas

• In the event of a valid claim, We will pay up to £60 (including VAT) towards re-gassing.

In-Car Entertainment

• Factory fitted radio/CD player (single CD versions only).

Catalytic Converters and Diesel Particulate Filters

• Catalytic Converters and Diesel Particulate Filters are covered for Mechanical Breakdown. This does not include the cleaning of fuel lines, filters, carburettors, pumps and the replacement of catalytic convertors damaged from the use of contaminated or incorrect fuel or accidental or impact damage

For Electric Vehicles only

• We will provide a contribu􀆟on of up to £1,000 towards the replacement of the main electric Vehicle batery, where the failure is not caused by general Batery Degrada􀆟on.

Hybrid Vehicles

The following specifically listed parts are covered against any Mechanical Breakdown occurring during the Period of Cover, provided that the terms and conditions of this warranty are fully complied with. Any part not listed is specifically excluded.

Parts Covered

For Hybrid Vehicles only

Engine

• The rocker assembly, including hydraulic followers, inlet and exhaust valves (not burnt valves), springs and guides, buckets, shims, collets, cam journals and cam bearings, cylinder head (not cracked, de-coking or porous heads), cylinder head gasket (except skimming or pressure testing), camshaft and followers, timing gears and chains (excluding timing chain or belt tensioners, connected electrical devices and guides), push rods, oil pumps, pistons and rings, cylinder bores (excluding cracked or porous bores), con rods, gudgeon pins and bearings, crankshaft and bearings, inlet manifold, flywheel and ring gear, crank main bearings, crank big end bearings and con rod small end bearings, main journal cap and big end caps (not including the crank balance shaft and drive unit). Timing belts are covered as long as they have been changed in line with the manufacturer’s recommendations, You will need to provide proof of this.

Power Split Device (PSD)

• Internal gears, shafts, bearings and bushes (excluding oil leaks).

Differential

• Internal crown wheel and pinion, gears, shafts, bearings and bushes, thrust washers and spacers.

Silent Chain Reduction Gears

• Chain, Internal gears, shafts, bearings and bushes (excluding oil leaks).

Front-wheel drive

• Drive shafts, including constant velocity joints, universal joints and couplings (not gaiters).

Wheel bearings

• Front and rear wheel bearings.

Propshaft

• Universal joints and couplings.

Primary and Secondary Electric Motors

Fuel Injection System

• Throttle body, airflow meter, idle control valve, cold start valve, warm up regulator, overrun cut off valve, throttle potentiometer, fuel accumulator, pressure regulator, map sensor (expect injectors and heater plugs).

Engine Cooling System

• Radiator, oil cooler, heater matrix, water pump, viscous fan coupling, thermostat and thermostat housing.

Steering (including power assisted steering)

• Steering rack and pinion (not gaiters), steering box, power steering rack and pump, and idler box.

Front and Rear Suspension

• Hydrolastic displacers and hydropneumatics spheres, coil springs, upper and lower wishbones and ball and swivel joints.

Brakes

• Brake master cylinder, wheel cylinders, restrictor valve, brake calliper seals and servo.

Electrical System

• Window and sunroof motors, electric window switches, sunroof switch, central locking motors, heater fan motor, indicator flasher relay, distributor, front and rear windscreen wiper and washer motors, thermostatically controlled radiator fan motor, horn and multi-function stalk switch.

Engine and Hybrid Management

• Engine and Hybrid Drive electronic control unit (ECU). Excluding visual display unit, controls, switches, wiring, sensors and inverters.

Working Materials

• Oils, oil filter and anti-freeze are included only if it is essential to replace them because of the failure of a part which is included under this warranty.

Casings

• If any of the included parts fail and this damages the casing, it will also be included.

5. What is NOT covered

Applicable to ALL Warranty Products (For Electric Vehicles please also refer to the additional exclusions)

Parts not Covered

o Cracked or porous cylinder heads and blocks; burnt valves; carbon deposits; skimming or pressure testing.

o Body, paint, glass, interior and exterior trim.

o Wheels and tyres.

o Airbag and control system.

o Electrical wiring and wiring looms.

o (For Hybrid Warranty only) Battery, wiring, inverter faults, damage or failure.

o Seizure or corrosion of brakes/braking components.

o Any items or parts that should be regularly replaced during routine maintenance, including items such as plugs, HT leads, brake pads. Discs, drums and shoes, clutch facings, cables, wiper blades, V belts, hoses, pipes, light bulbs and units, batteries, exhaust systems.

o Removable multimedia.

This warranty does not apply if the vehicle:

o is used for any kind of time trial, competition or race; or

o was customised or modified after the warranty Start Date; or

o is used for hire or reward (for example, taxis, self-drive hire vehicles or driving- school vehicles).

This warranty does not cover damage caused by:

o neglect, rust and corrosion;

o any foreign substance getting into or onto a part;

o using a grade of fuel not recommended by the manufacturer or using inadequate or incorrect antifreeze protection;

o not keeping the Vehicle in a roadworthy condition, including maintaining oil and coolant levels;

o not servicing the Vehicle in line with Section 10 (Servicing requirements);

o the effects of overheating, even if caused by a part covered by this warranty;

o freezing or abuse;

o the Vehicle being overloaded, according to the law or the manufacturer’s recommendations;

o fire, self-ignition, lightning, earthquake, explosion, frost, storm, flood, water damage, theft or attempted theft, vandalism, aircraft or other flying devices (or articles dropped from them), or any other extreme cause;

o an accident, collision or objects striking the Vehicle;

o any repair, alteration or modification made to the Vehicle, that was made outside of the manufacturers recommended guidelines;

o improper repair or maintenance, including the use of fluids, parts or accessories other than those specified as suitable for use since purchase of the Vehicle;

o towing the Vehicle;

o improper towing procedures, whilst recovering the Vehicle;

o driving over any uneven or rough road surfaces, including but not limited to, potholes, curbs, unfinished roads, debris or any other obstacles.

This warranty also does not cover the following

o Failure due to General Wear and Tear (unless the Vehicle has not exceeded 6 years old or 60,000 miles at the point of claim), which includes but is not limited to:

• The gradual loss of engine compression so that the valves or rings need repairing or replacing;

• The gradual increase in the amount of oil used, as a result of normal driving.

o Claims arising as a result of negligence or intentional damage (including continuing to drive the Vehicle when it is not mechanically sound).

o Parts which have not been fitted correctly.

o Parts which are of faulty manufacture or design, or which are recalled for repair or replacement by the manufacturer.

o Parts not fitted as standard or an optional extra by the manufacturer, unless We have agreed otherwise beforehand.

o Damage to parts not covered by this warranty or any resulting damage to the covered parts.

o The cost of diagnosis or testing.

o The amount of time allowed for labour will be in line with the ICME standard repair times.

o Routine servicing or repairs.

o Any parts which were found to need repair or replacing during routine servicing.

o Any loss, damage, liability or injury arising directly or indirectly as a result of a covered part failing.

o Any damage to Your Vehicle’s hardware or software, or any loss or harm to any personal information or data uploaded to Your Vehicle, including unauthorised access to any Vehicle data or software from any other device not approved by the manufacture. Viruses, bugs, malware or any other form of cyber-attack are also excluded from cover.

o The effects of poor repairs, or faults that were present when You bought the Vehicle.

o Payment for repairs costing more than the limits shown in the Maximum Benefit or as otherwise restricted by this warranty.

o Repairs costing more than the current Vehicle valuation as listed in Glass’s Guide.

o Any repairs carried out without prior approval from Us.

o Any liability for death, bodily injury or damage to other property or any loss caused directly or indirectly by the claim or event giving rise to a claim under this warranty how so ever caused.

o Damage caused by war risks, sonic booms or nuclear radiation.

In addition, the Electric Vehicle Warranty does not provide cover for the following

o Drive Motor Fatigue.

o The gradual reduction of battery performance over the Vehicle’s life cycle. Otherwise known as Battery Degradation.

o Wiring harnesses.

o External EV Charging cables and charging units.

o Electrical power units.

o Removeable data storage for any part of the multimedia system.

o Remote control units for in car entertainment, headphones and discs.

o Vehicle control systems - Software malfunction or routine maintenance updates.

o Upgrade or revision to manufacturer system software and firmware.

o Auxiliary vehicle batteries.

o The results of any inadequate charging procedures being followed or charging with equipment not recommended by the manufacturer or using inadequate or incorrect charging equipment.

o Using the Vehicle as a stationary power source.

o In the event the battery is replaced, this warranty will only cover for a battery, equal to the energy capacity of the original battery at the time of the claim. Therefore, You may be asked to pay a specified amount towards the replacement should it be a brand-new replacement battery that is required.

Sections 6-13 apply for all Warranty Products

6. General conditions

There are certain obligations that You must fulfil in order to ensure that Your warranty remains valid:

• You must submit Your claim within 14 days following a Mechanical Breakdown.

• We will not accept any claim where the repair has not started within 14 days of the relevant fault being reported to Us

• You must use all reasonable care to maintain the Vehicle in an efficient and roadworthy condition and to take all reasonable precautions to prevent or minimise loss or damage.

• You must give Us true and complete information.

• You must agree to comply with Our reasonable requests.

• You must follow the prescribed claims procedure as explained in this document.

• You must keep to the conditions of the warranty to have the full protection of the warranty. If You do not keep to them, We may cancel the warranty, refuse to deal with Your claim or reduce the amount of any claim payment.

Duty of care

You must not drive Your Vehicle after any damage or incident if this could cause further damage to Your Vehicle.

Fraud

If You (or anyone acting of Your behalf) make a claim which is false or fraudulent in any way or support a claim with any false or fraudulent document or device, this warranty will be void.

Servicing requirements

Please refer to Section 9

Before you bought the Vehicle, We will have checked it to make sure that the parts covered by this warranty were in a good condition.

We will not make or pay for repairs costing more than the Maximum Benefit or as otherwise restricted by this warranty.

For any one claim We will not make or pay for repairs costing more than the current vehicle valuation as listed in Glass’s Guide.

We are not responsible for any mistakes or incorrect information We provided about the nature or value of this warranty nor for continuation of cover in the event that We cease to trade.

We may use or insist that Your Approved Repairer uses exchanged or reconditioned parts or like-for- like parts of a similar make, quality and wear.

If the part to be replaced has some wear, or the replacement part improves the general condition or value of the Vehicle, You will have to pay an amount towards the replacement part.

This non-insured warranty and the terms and conditions, detailed herein, is a guarantee between You, the warranty holder, and the Vehicle distributor (CarSupermarket.com), who provided the Vehicle and this associated warranty.

7. Automatic Termination

This warranty will automatically terminate on whichever of the following happens first:

• the date on which the warranty expires as per your Period of Cover; or

• You cease to be a resident within the Territorial Limits; or

• the Vehicle no longer meets the eligibility requirements; or

• the conditions of this warranty are not met; or

• the Vehicle is sold to a motor dealer or trader;

8. How to make a Warranty claim

• Contact a CarSupermarket.com dealership, preferably the supplying dealer, contact details are in section 10.

The above procedures do not affect Your statutory rights as a consumer.

9. Servicing requirements

It is a condition of this CarSupermarket.com Warranty that Your Vehicle must be serviced in accordance with either the CarSupermarket.com or the manufacturer’s recommended service schedule for the particular make, type, and age of Vehicle.

• If the Vehicle has full-service history, You must continue to service the Vehicle in line with the manufacturer’s specifications.

• If You are unsure as to when to get Your Vehicle serviced, You will be able to find the schedule in Your Vehicle document, otherwise, You can always call Your supplying dealer.

• For completion of a service, We allow a maximum of 1,000 miles or a maximum of 4 weeks’ tolerance either side of the stipulated time. Failure to service Your Vehicle in accordance with this requirement and provide proof that the above service schedule has been completed, may invalidate, and terminate this CarSupermarket.com Warranty.

WARNING: Timing belts (otherwise known as camshaft drive belts).

o If Your Vehicle has a timing belt, please make sure that it is in good condition and that it is checked and changed in line with the manufacturer’s recommendations. If the timing belt breaks it can cause serious and unnecessary engine damage and inconvenience. No responsibility will be accepted for damage caused by the failure of a worn-out timing belt unless the timing belt has been replaced in accordance with the manufacturer’s service schedule.

10. Contact Details

You should contact Your supplying dealer in the first instance. If Your Vehicle was delivered to you, then please contact the Delivery Support team.

Barnsley 01226 395377 Birmingham 0121 5084343 Grimsby 01472 253050 Hessle 01482 647722 Hull 01482 585058 Lincoln 01522 844158 Newcastle 0191 6919060 Preston 01772 429377 Scunthorpe 01724 749977 Sheffield 0114 3494696 Stoke 01782 480240 Delivery Support 01482 567257

11. Complaints and Arbitration

How to make a complaint

We hope that You will be pleased with the service We provide. In the unlikely event of a complaint, in the first instance You should contact the supplying dealer who provided this CarSupermarket.com Warranty.

If Your supplying dealer is unable to provide a satisfactory solution, please contact Us:

o Email [email protected] or;

o in writing to Customer Service Department, CarSupermaket.com, Bridge Haven One, Saxon Way, Hessle, East Yorkshire, HU13 0TP

12. Legal Information

Privacy Policy

• How We use and protect any information that you give to us when you interact with us through any channel including over the phone, in our showrooms, through our website, customer services, servicing departments, social media or otherwise is set out here https://www.carsupermarket.com/privacy-policy.

Fraud

You must not act in a fraudulent way. If You or anyone acting for You:

• makes a claim under the warranty knowing the claim to be false or exaggerated in any way; or

• makes a statement in support of a claim knowing the statement to be false in any way; or

• sends any documentation in support of a claim knowing the documentation to be forged or false in any way; or

• makes a claim for any loss caused by Your deliberate act or with Your agreement

then We:

o will not consider Your claim.

o may declare the warranty void.

o will be entitled to recover from You the amount of outlay for an authorised repair.

o may let the police know about the circumstances.

Law Applicable

This warranty, unless We have agreed otherwise, is governed by English Law and the exclusive jurisdiction of the courts of England.

Language

All communication between You and Us will be conducted in English.

Terms and Conditions for the CarSupermarket.com Upgraded warranties (covering Diesel & Petrol engine (ICE), Electric & Hybrid Vehicles)

Guidance on Your CarSupermarket.com Warranty

What should I do if my Vehicle breaks down?

If Your Vehicle breaks down, You should call Our helpline on01926 622 673. All repairs will require prior approval from the Administrator and must be reported within 14 days of the fault occurring.

What should I do if my Vehicle breaks down and is immobilised?

If Your Vehicle is immediately immobilised following a mechanical or electrical failure, puncture, or accident You should call the CarSupermarket.com Breakdown & Recovery helpline on 0800 389 5150.

Can I use a local repairer should I break down?

Where the repair is completed by CarSupermarket.com all costs are settled directly, so it is always better to use Your supplying dealer (the branch you received the car from) or another CarSupermarket.com dealer.

Should You need to use another repairer, either local to You or because the breakdown occurs when You are travelling away, You will need to follow the claims process and make sure that You keep the invoice and any other documents We require to reimburse You. It is likely that You will need to pay for the repair work and claim the monies back from Us.

Where should I get my vehicle serviced?

It is a condition of this warranty that the Vehicle is fully serviced in accordance with the manufacturer’s recommendations by a VAT-registered repairer. Therefore, it is always best to bring Your Vehicle back to the supplying dealer, or another CarSupermarket.com dealer.

If You are unsure as to when to get Your Vehicle serviced, You will be able to find the servicing schedule in Your Vehicle documents, otherwise, You can always call Your supplying dealer.

Is the CarSupermarket.com Warranty transferrable to a new owner?

Should You sell Your Vehicle and there is still cover remaining on Your CarSupermarket.com Warranty, this may be transferred provided that the Vehicle is sold privately to the new owner. To transfer ownership, complete the form at the end of this document, there will be a charge of £25 to cover the administration of the transfer.

Note, the CarSupermarket.com Warranty cannot be transferred to another garage, motor trader or similar company.

Keeping this document?

We recommend that You keep this CarSupermarket.com Warranty document in Your Vehicle as it contains the telephone numbers You need should You break down.

Eligibility

For all Warranty Products (Electric Vehicle, Hybrid and Superior)

You are eligible for cover under this agreement if at the Start Date:

You are residing in the Territorial Limits; and

Your Vehicle is used for social, domestic or pleasure purposes, Class 1 (driving to and fromYourplace of work) and Class 2 Business Use (excludingCommercial Travelling).

Please note: The following vehicles are not eligible for cover:

customised or modified vehicles, motorcycles, scooters, three wheeled vehicles, kit-cars, quad bikes, motor homes,light commercial vehicles, delivery vehicles, panel vans and vehicles exceeding 3500kg.

vehicles used for hire or reward (for example taxis, self-drive hire or driving schools), delivery courier or a vehicleused in any sort of rally, speed testing, 4x4 off-roading, racing or any kind of competition or trial.

Additional eligibility for Electric Vehicle Warranty

You are eligible for cover under this agreement if at the Start Date Your Vehicle:

is under 7 years old and has less than 80,000 miles; and

is an ElectricVehicle(EV) driven by electric motors, which has no petrol, diesel or LPG internal combustion engine.

Definitions

In the agreement, some words have defined meanings, these are shown below:

Administrator: means Premia Solutions Limited who administer this CarSupermarket.com Warranty and the claims on Our behalf.

Approved Repairer: means the person who is authorised by theAdministratorto carry out the repair work to theVehicle.

Battery Degradation: means the gradual reduction of battery performance over theVehicle’slife cycle.

Breakdown: means a mechanical or electrical failure, puncture, or accident, which immediately renders Your Vehicle immobile.

Commercial Travelling: means couriering, deliveries or door to door sales of any kind.

Drive Motor Fatigue: (For electric vehicles only) means the gradual reduction of torque, horsepower or Vehicleperformance over a period of time that is not the result of aMechanical Breakdown.

General Wear and Tear: means the gradual reduction in performance and/or the gradual failure of a component due to the age and mileage of the Vehicle.

ICME: means the Institute of Chartered Mechanical Engineers manual as used by the Motor Industry to establish labour repair times.

Mechanical Breakdown: means the failure of a part, causing it to suddenly stop working, for a reason other than negligence.

Period of Cover: as detailed in Your Product Schedule.

Product Schedule: provides details of You, Your Vehicle, the Start Date and the level of cover provided. Please check that it contains the correct details and tell Us immediately if there are any mistakes.

Start Date: means the date on whichYourcover under this agreement starts as noted withinYour Product Schedule.

Territorial Limits:For Electric, Hybrid and Superior Warranty thismeans the region within which this agreement is valid, being the United Kingdom, the Isle of Man and the ChannelIslands. For Breakdown & Recovery this meansGreat Britain, Northern Ireland, Scotland and Wales.

You, Your: as detailed in the Product Schedule.

Vehicle: means only the vehicle as identified on the Product Schedule.

We, Us, Our: CarSupermarket.com who provide Your CarSupermarket.com Warranty including Breakdown & Recovery.

Please ensure You read carefully and fully understand the terms and conditions relating to the CarSupermarket.com Warranty.

What is covered

The level of cover You have selected will be detailed on Your Product Schedule

Superior Cover/Electric Vehicle Warranty

This warranty covers all mechanical and electrical parts (including labour costs to fit them) against Mechanical Breakdown, subject to the exclusions of this agreement.

This warranty will cover the Mechanical Breakdown where the cause of failure is General Wear and Tear for vehicles less than 6 years old or 60,000 miles at the point of claim.

The cover under the warranty only applies if these terms and conditions are fully met.

This warranty also covers the following.

Oil seals

Crankshaft front seal; camshaft oil seal; auxiliary shaft oil seal; gearbox rear seal; drive shafts seals; differential pinion seal.

Any oil seal the engine or gearbox needs as part of a repair under this warranty.

Working materials

Oils, oil filter and antifreeze are included only if it is essential to replace them as part of an agreed claim under this warranty.

Casings

If any of the parts covered fail, and this damages the casing, it will also be covered as part of an agreed claim under this warranty.

Air-conditioning re-gas

In the event of a valid claim, We will pay up to £60 (including VAT) towards re-gassing.

In-Car Entertainment

Factory fitted radio/CD player (single CD versions only).

Catalytic Converters and Diesel Particulate Filters

Catalytic Converters and Diesel ParticulateFilters are covered for Mechanical Breakdown. This does not include the cleaning of fuel lines, filters, carburettors, pumps and the replacement of catalytic convertors damaged from the use of contaminated or incorrect fuel or accidental or impact damage

For Electric Warranty only

We will provide a contribution of up to £1,000 towards the replacement of the main electricVehiclebattery, where the failure is not caused by generalBattery Degradation.

Hybrid Warranty

The following specifically listed parts are covered against any Mechanical Breakdown occurring during the Period of Cover, provided that the terms and conditions of this warranty are fully complied with. Any part not listed is specifically excluded.

Parts Covered

Engine

The rocker assembly, including hydraulic followers, inlet and exhaust valves (not burnt valves), springs and guides, buckets, shims, collets, cam journals and cam bearings, cylinder head (not cracked, de-coking or porous heads), cylinder head gasket (except skimming or pressure testing), camshaft and followers, timing gears and chains (excluding timing chain or belt tensioners, connected electrical devices and guides), push rods, oil pumps, pistons and rings, cylinder bores (excluding cracked or porous bores), con rods, gudgeon pins and bearings, crankshaft and bearings, inlet manifold, flywheel and ring gear, crank main bearings, crank big end bearings and con rod small end bearings, main journal cap and big end caps (not including the crank balance shaft and drive unit). Timing belts are covered as long as they have been changed in line with the manufacturer’s recommendations, You will need to provide proof of this.

Power Split Device (PSD)

Internal gears, shafts, bearings and bushes (excluding oil leaks).

Differential

Internal crown wheel and pinion, gears, shafts, bearings and bushes, thrust washers and spacers.

Silent Chain Reduction Gears

Chain, Internal gears, shafts, bearings and bushes (excluding oil leaks).

Front-wheel drive

Drive shafts, including constant velocity joints, universal joints and couplings (not gaiters).

Wheel bearings

Front and rear wheel bearings.

Propshaft

Universal joints and couplings.

Primary and Secondary Electric Motors

Fuel Injection System

Throttle body, airflow meter, idle control valve, cold start valve, warm up regulator, overrun cut off valve, throttle potentiometer, fuel accumulator, pressure regulator, map sensor (expect injectors and heater plugs).

Engine Cooling System

Radiator, oil cooler, heater matrix, water pump, viscous fan coupling, thermostat and thermostat housing.

Steering (including power assisted steering)

Steering rack and pinion (not gaiters), steering box, power steering rack and pump, and idler box.

Front and Rear Suspension

Hydrolastic displacers and hydropneumatics spheres, coil springs, upper and lower wishbones and ball and swivel joints.

Brakes

Brake master cylinder, wheel cylinders, restrictor valve, brake calliper seals and servo.

Electrical System

Window and sunroof motors, electric window switches, sunroof switch, central locking motors, heater fan motor, indicator flasher relay, distributor, front and rear windscreen wiper and washer motors, thermostatically controlled radiator fan motor, horn and multi-function stalk switch.

Engine and Hybrid Management

Engine and Hybrid Drive electronic control unit (ECU). Excluding visual display unit, controls, switches, wiring, sensors and inverters.

Working Materials

Oils, oil filter and anti-freeze are included only if it is essential to replace them because of the failure of a part which is included under this warranty.

Casings

If any of the included parts fail and this damages the casing, it will also be included.

Breakdown & Recovery

Please see section 11.

What is NOT covered

Applicable to ALL Warranty Products (For Electric Vehicles please also refer to the additional exclusions)

Parts not Covered

Cracked or porous cylinder heads and blocks; burnt valves; carbon deposits; skimming or pressure testing.

Body, paint, glass, interior and exterior trim.

Wheels and tyres.

Airbag and control system.

Electrical wiring and wiring looms.

(For Hybrid Warranty only) Battery, wiring, inverter faults, damage or failure.

Seizure or corrosion of brakes/braking components.

Any items or parts that should be regularly replaced during routine maintenance, including items such as plugs, HT leads, brake pads. Discs, drums and shoes, clutch facings, cables, wiper blades, V belts, hoses, pipes, light bulbs and units, batteries, exhaust systems.

Removable multimedia.

This warranty does not apply if the vehicle:

is used for any kind of time trial, competition or race; or

was customised or modified after the warranty Start Date; or

is used for hire or reward (for example, taxis, self-drive hire vehicles or driving- school vehicles).

This warranty does not cover damage caused by:

neglect, rust and corrosion;

any foreign substance getting into or onto a part;

using a grade of fuel not recommended by the manufacturer or using inadequate or incorrect antifreeze protection;

not keeping the Vehicle in a roadworthy condition, including maintaining oil and coolant levels;

not servicing the Vehicle in line with Section 10 (Servicing requirements);

the effects of overheating, even if caused by a part covered by this warranty;

freezing or abuse;

the Vehicle being overloaded, according  to  the  law  or the manufacturer’s recommendations;

fire, self-ignition, lightning, earthquake, explosion, frost, storm, flood, water damage, theft or attempted theft, vandalism, aircraft or other flying devices (or articles dropped from them), or any other extreme cause;

an accident, collision or objects striking the Vehicle;

any repair, alteration or modification made to theVehicle, that was made outside of the manufacturers recommended guidelines;

improper repair or maintenance, including the use of fluids, parts or accessories other than those specified as suitable for use since purchase of theVehicle;

towing theVehicle;

improper towing procedures, whilst recovering theVehicle;

driving over any uneven or rough road surfaces, including but not limited to, potholes, curbs, unfinished roads, debris or any other obstacles.

This warranty also does not cover the following

Failure due to General Wear and Tear (unless you have purchasedthe Electric or Superior Warranty and the Vehicle has not exceeded 6 years old or 60,000 miles at the point of claim), which includes but is not limited to:

The gradual loss of engine compression so that the valves or rings need repairing or replacing;

The gradual increase in the amount of oil used, as a result of normal driving.

Claims arising as a result of negligence or intentional damage (including continuing to drive the Vehicle when it is not mechanically sound).

Parts which have not been fitted correctly.

Parts which are of faulty manufacture or design, or which are recalled for repair or replacement by the manufacturer.

Parts not fitted as standard or an optional extra by the manufacturer, unless We have agreed otherwise beforehand.

Damage to parts not covered by this warranty or any resulting damage to the covered parts.

The cost of diagnosis or testing.

The amount of time allowed for labour will be in line with the ICME standard repair times.

Routine servicing or repairs.

Any parts which were found to need repair or replacing during routine servicing.

Any loss, damage, liability or injury arising directly or indirectly as a result of a covered part failing.

Any damage toYour Vehicle’shardware or software, or any loss or harm to any personal information or data uploaded toYour Vehicle, including unauthorised access to anyVehicledata or software from any other device not approved by the manufacture. Viruses, bugs, malware or any other form of cyber-attack are also excluded from cover.

The effects of poor repairs, or faults that were present whenYou bought theVehicle.

Payment for repairs costing more than the limits shown in the ProductScheduleor as otherwise restricted by this warranty.

Repairs costing more than the currentVehiclevaluation as listed in Glass’s Guide.

Any repairs carried out without prior approval from theAdministrator.

Any liability for death, bodily injury or damage to other property or any loss caused directly or indirectly by the claim or event giving rise to a claim under this warranty how so ever caused.

Damage caused by war risks, sonic booms or nuclear radiation.

In addition, the Electric Vehicle Warranty does not provide cover for the following

Drive Motor Fatigue.

The gradual reduction of battery performance over theVehicle’slife cycle. Otherwise known asBattery Degradation.

Wiring harnesses.

External EV Charging cables and charging units.

Electrical power units.

Removeable data storage for any part of the multimedia system.

Remote control units for in car entertainment, headphones and discs.

Vehicle control systems - Software malfunction or routine maintenance updates.

Upgrade or revision to manufacturer system software and firmware.

Auxiliary vehicle batteries.

The results of any inadequate charging procedures being followed or charging with equipment not recommended by the manufacturer or using inadequate or incorrect charging equipment.

Using theVehicleas a stationary power source.

In the event the battery is replaced, this warranty will only cover for a battery, equal to the energy capacity of the original battery at the time of the claim. Therefore,Youmay be asked to pay a specified amount towards the replacement should it be a brand-new replacement battery that is required.

Sections 6-13 apply for all Warranty Products (including Breakdown & Recovery)

General conditions

There are certain obligations thatYoumust fulfil in order to ensure thatYourwarranty remains valid:

Youmust submitYour claimwithin 14 days following aMechanical Breakdown.

Wewill not accept any claim where the repair has not started within 14 days of the relevant fault being reported toUsor theAdministrator.

Youmust use all reasonable care to maintain theVehiclein an efficient and roadworthy condition and to take all reasonable precautions to prevent or minimise loss or damage.

Youmust give theAdministrator and the recovery operatorstrue and complete information.

Youmust agree to comply withOurand theAdministrator’sreasonable requests.

Youmust follow the prescribed claims procedure as explained in this document or by theAdministrator’sclaims team.

Youmust inform theAdministratorif any of the details in the ProductScheduleare incorrect or need updating.

Youmust keep to the conditions of the warranty to have the full protection of the warranty. IfYoudo not keep to them,Wemay cancel the warranty, refuse to deal withYourclaim or reduce the amount of any claim payment.

Duty of care

You must not drive Your Vehicle after any damage or incident if this could cause further damage to Your Vehicle.

Fraud

If You (or anyone acting of Your behalf) make a claim which is false or fraudulent in any way or support a claim with any false or fraudulent document or device, this warranty will be void.

Servicing requirements

Please refer to Section 10

Before you bought the Vehicle, We will have checked it to make sure that the parts covered by this warranty were in a good condition.

The mileage quoted in the Product Schedule does not guarantee that this is the true distance Your Vehicle has covered.

We will not make or pay for repairs costing more than the limits shown in theProduct Scheduleor as otherwise restricted by this warranty.

For any one claim We will not make or pay for repairs costing more than the current vehicle valuation as listed in Glass’s Guide.

The Administrator is not responsible for any mistakes or incorrect information We provided about the nature or value of this warranty nor for continuation of cover in the event that Wecease to trade.

We may use or insist that Your Approved Repairer uses exchanged or reconditioned parts or like-for- like parts of a similar make, quality and wear.

If the part to be replaced has some wear, or the replacement part improves the general condition or value of the Vehicle, You will have to pay an amount towards the replacement part.

This non-insured warranty and the terms and conditions, detailed herein, is a guarantee betweenYou, the warranty holder, and the Vehicle distributor (CarSupermarket.com), who provided theVehicle and this associated warranty.

Cancellation

If You cancel within fifteen (15) days of the Start Date onYour Product Scheduleand have not made a successful claim on Your warranty, You will be entitled to a full refund of any payment made. If You cancel after fifteen (15) days, no refund will be due.

Automatic Termination

This warranty will automatically terminate on whichever of the following happens first:

the date on which the warranty expires as perYour Product Schedule; or

 Youcease to be a resident within theTerritorial Limits; or

theVehicle no longer meets the eligibility requirements; or

the conditions of this warranty are not met; or

theVehicleis sold to a motor dealeror trader;

9. How to make a Warranty claim(for Breakdown & Recovery please refer to Section 11)

How to make a claim for a repair conducted by a CarSupermarket.com dealership

Take Your Vehicle to any CarSupermarket.com dealership, preferably the supplying dealer, or contact the supplying dealer should this be inconvenient.

The CarSupermarket.com dealership will call the Administrator to obtain an authority number. At that time, they will need full details of the Vehicle including mileage and service history.

How to make a claim for the repair which is not conducted at a CarSupermarket.com dealership

If You cannot take the Vehicle back to a CarSupermarket.com dealership for repair, please follow the instructions below:

Take Your Vehicle to another repairer and ask them to contact the Claims Helpline on01926 622 673. The Administrator will require the following information so please ensure you have it available:

Your CarSupermarket.com Product Number (found on the Product Schedule);

Your name;

Your Vehicle registration number;

The date and mileage when the component(s) failed;

The detailed estimate of repair costs;

The service history.

The Administrator may authorise repairs immediately, call for other estimates, nominate another repairer and / or appoint an independent assessor to inspect the Vehicle.

If the Administrator provides authorisation to undertake the repair, please ensure that Your Approved Repairer does the following;

Makes a note of the authority number issued by the Administrator;

Carries out the repair and sends the invoice, authority number and service receipts (if requested) to: Premia Solutions Limited c/o Premia Solutions Warranty Limited, The Gatehouse, Gatehouse Way, Aylesbury, Buckinghamshire HP19 8DB.

It may be that You will be required to settle the invoice with the Approved Repairer and claim the monies back from Us. In order to do this, You will need to write to the Administrator and provide the following documentation:

Fully itemised invoice;

Evidence of the Vehicle service history, including invoices, from the Start Date of the CarSupermarket.com  Warranty.

The above procedures do not affect Your statutory rights as a consumer.

Servicing requirements

It is a condition of this CarSupermarket.com Warranty that Your Vehicle must be serviced in accordance with either the CarSupermarket.com or the manufacturer’s recommended service schedule for the particular make, type, and age of Vehicle.

If the Vehicle has full-service history, You must continue to service the Vehicle in line with the manufacturer’s specifications.

If You are unsure as to when to get Your Vehicle serviced, You will be able to find the schedule in Your Vehicle document, otherwise, You can always call Your supplying dealer.

For completion of a service, We allow a maximum of 1,000 miles or a maximum of 4 weeks’ tolerance either side of the stipulated time. Failure to service Your Vehicle in accordance with this requirement and provide proof that the above service schedule has been completed, may invalidate, and terminate this CarSupermarket.com Warranty.

WARNING: Timing belts (otherwise known as camshaft drive belts).

If Your Vehicle has a timing belt, please make sure that it is in good condition and that it is checked and changed in line with the manufacturer’s recommendations. If the timing belt breaks it can cause serious and unnecessary engine damage and inconvenience. No responsibility will be accepted for damage caused by the failure of a worn-out timing belt unless the timing belt has been replaced in accordance with the manufacturer’s service schedule.

Breakdown & Recovery

Carsupermarket.com Breakdown & Recovery is administered by First Call GB Ltd (Company Number 4494431). Should You wish to contact them, please send Your correspondence to: First Call GB Ltd, Wellington House, 90-92 Butt Road, Colchester, CO3 3DA.

What is covered

Roadside assistance and nationwide or local recovery

If Your Vehicle suffers a Breakdown due to mechanical or electrical failure, sustains a puncture or is involved in an accident which immediately renders the Vehicle immobilised, We will send help to the scene.

We will arrange to pay call out fees and mileage charges needed to repair or assist with the Vehicle. If, in the opinion of the recovery operator, they are unable to make the Vehicle safely mobile again in a reasonable time at the roadside then We will assist in the following way:

arrange and pay for Your Vehicle, You and up to five passengers to be recovered to the nearest CarSupermarket.com dealership able to undertake the repair; or

if the above is not possible at the time, We will arrange for Your Vehicle, You and up to five passengers to be transported to Your home or original destination, whichever is closer to the location of the Breakdown. Any recovery destination must fall within the Territorial Limits.

Once Your Vehicle has been recovered to a single destination the assistance will be complete. Any further assistance for the same fault would only be provided on a paid basis.

Home assist

If Your Vehicle suffers a Breakdown at Your home address, then We will dispatch one of Our recovery operators to You. If Your Vehicle cannot be made mobile at Your home address, then the Vehicle will be recovered to the nearest CarSupermarket.com dealership able to undertake the repair.

Caravans and trailers

If Your Vehicle suffers a Breakdown and Your caravan/trailer is attached, providing it is fitted with a standard towing hitch and does not exceed 23 feet in length, Your caravan/trailer will be recovered with Your Vehicle at no extra cost. The caravan or trailer itself is not covered for breakdown assistance.

Accident cover

If Your Vehicle is involved in an accident rendering it immobile or illegal, We will transport Your Vehicle to a nominated local address within the United Kingdom. We are only able to assist if the accident is not covered under Your Vehicle’s motor insurance policy – We may require confirmation of this from Your motor insurance company before We can arrange any assistance.

Puncture cover

If Your Vehicle sustains a puncture that has rendered the tyre completely flat and unable to be driven, then We will provide roadside assistance to the Vehicle. Service will only be provided if Your Vehicle is carrying a serviceable spare wheel and a key to remove any locking wheel nuts (if required). If You are not carrying a spare wheel or if You are unable to provide a key to remove any locking wheel nuts, then We will be unable to provide any assistance. Flat tyres are covered for roadside assistance only.

Toll Fees

In the event of a valid claim, We will pay ferry and toll fees ONLY if it would not be possible to EITHER attend Your Vehicle at the location of its Breakdown OR recover the Vehicle to the nearest CarSupermarket.com dealership without paying them. If Your Vehicle is recovered to Your home address or nominated destination, then You are responsible for ANY ferry and toll fees incurred. No other form of incidental charges, fees or fines incurred by either You or the attending recovery agent are covered under this agreement.

What is not covered

Any caravan/trailer where the total length exceeds 23 feet and where it is not attached to the Vehicle with a standard towing hitch.

Any warranty not provided by Us.

The cost of any parts, components or materials used to repair the Vehicle (unless a claim is made and accepted under Your CarSupermarket.com Warranty)

Any costs or expenses not authorised by the recovery operators.

The cost of food, drinks, telephone calls or other incidentals.

The cost of alternative transport.

The cost of petrol, oil or insurance for a hire vehicle.

The recovery of the Vehicle and passengers if repairs can be carried out at or near the scene of the Breakdown within a reasonable time. If recovery takes effect, We will only recover to one address in respect of any one Breakdown.

Overnight accommodation or car hire charges.

Breakdowns caused by failure to maintain the Vehicle in a roadworthy condition including maintenance or proper levels of oil and water. If, in the opinion of the recovery operator, the Vehicle is found to be unroadworthy due to lack of maintenance, unless servicing records can be provided, We may terminate Your cover immediately notifying You, by letter, what action We have taken.

Vehicles where service cannot be affected because the Vehicle does not carry a serviceable spare wheel.

Any request for service if the Vehicle cannot be reached due to snow, mud, sand, or flood or where the Vehicle is not accessible or cannot be transported safely and legally using a standard transporter.

Any request for service if the Vehicle is being used for motor racing, rallies, public hire, private hire or any contest or speed trial or practice for any of these activities.

Overloading of the Vehicle or carrying more passengers than it is designed to carry.

Claims not notified prior to expenses being incurred.

The charges of any other company (including police recovery) other than Our recovery operator.

Loss or damage to the Vehicle or its contents.

Direct or indirect loss, damage or liability caused by, contributed to, or arising from:

Ionising radiation or contamination by radioactivity from an irradiated nuclear fuel or from nuclear waste from the combustion of nuclear fuel.

The radioactive, toxic, explosive, or other hazardous properties of any nuclear assembly or nuclear component thereof.

Any results of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, military, or usurped power.

Any false or fraudulent claims.

Failure to comply with requests by Us or the recovery operators concerning the assistance being provided.

Fines and penalties imposed by courts.

Any charges where You, having contacted Us, effect recovery or repairs by other means.

Ferry and toll charges outside of mainland UK and Northern Ireland.

Any claims relating to the following:

Vehicles more than 35 cwt-3.5 tonnes.

Vehicles more than 17 feet long, six feet three inches wide and eight feet high.

Any service or insurance cover where remedial action has not taken place and been completed in the form of a permanent repair following a previous breakdown.

More than six callouts per warranty per year.

Claims totalling more than £2,500 in any one year.

Faults with the keys, broken glass, or any other fault where the Vehicle is NOT immobilised by the failure by an electrical or mechanical part of the Vehicle.

How to request Breakdown & Recovery Assistance

CALL 0800 389 5150

Tell the customer services operator who answers Your call:

•                 You are a CarSupermarket.com customer.

•                 Your CarSupermarket.com Product Number (as detailed on Your Product Schedule), and car registration number.

•                 Where Your Vehicle is located.

•                 What seems to be the problem (for example if You have a puncture)

The driver of the Vehicle must remain with or near the Vehicle until help arrives.

If You also intend to claim under Your CarSupermarket.com Warranty, You must telephone the Claims Helpline on 01926 622 673 and obtain advance authorisation, before any repairs are commenced.

Important Notes

Details of CarSupermarket.com Breakdown & Recovery cover may not reach Us by the time assistance is required. In this unlikely event, We will always assist You, but before assistance can be provided, We will ask You to provide immediate payment for the service required by Credit or Debit card. A payment receipt will be sent to You for You to seek reimbursement from the Administrator. Please contact the supplying dealer if You have any questions concerning this procedure. Any repairs undertaken by the recovery operators at their premises are provided under separate contract, which is between You and the garage. Any assistance that falls outside or is suspected to fall outside of eligibility will require immediate payment for the service by Credit or Debit card before We can assist.

Complaints and Arbitration

How to make a complaint

We hope that You will be pleased with the service We provide. In the unlikely event of a complaint, in the first instance You should contact the supplying dealer who provided this CarSupermarket.com Warranty.

If Your supplying dealer is unable to provide a satisfactory solution, please contact the Administrator:

By phone on01926 622 660; or

in writing to The Customer Outcomes Manager, Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ; or

You can also email[email protected].

Youwill need to give the details of the warranty, including the Product Number shown in the ProductSchedule.

Following this procedure will not affectYourright to take legal action.

Legal Information

Data Protection

Premia Solutions Limited ensures that it has a lawful basis for processing data and that the rights of individuals as set out in law are upheld. Premia Solutions Limited configures its systems to ensure that the rights of individuals can be appropriately protected, and that data is suitably secure. Premia Solutions Limited store the information You have provided in their secure servers based in the EU.

In compliance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR), You are entitled to ask Us to amend Our records about You if they are not correct, and You may request a copy of the information We hold about You by applying to Us in writing addressed to: Data Protection Officer, Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ.

Fraud

Youmust not act in a fraudulent way. IfYouor anyone acting forYou:

makes a claim under the warranty knowing the claim to be false or exaggerated in any way; or

makes a statement in support of a claim knowing the statement to be false in any way; or

sends any documentation in support of a claim knowing the documentation to be forged or false in any way; or

makes a claim for any loss caused byYourdeliberate act or withYouragreement

then theAdministrator:

will not considerYourclaim.

may declare the warranty void.

will be entitled to recover fromYouthe amount of outlay for an authorised repair.

may let the police know about the circumstances.

Law Applicable

This warranty, unlessWehave agreed otherwise, is governed by English Law and the exclusive jurisdiction of the courts of England.

Language

All communication betweenYouandUswill be conducted in English.

Accessibility

In accordance with the Equality Act 2010,Weare able, upon request, to provide a text phone facility, audio tapes and large print documentation. Please adviseUsifYourequire any of these services to be provided so thatWecan communicate withYouin an appropriate manner.

Important telephone numbers

Administration:01926 622 480

Warranty Claims Helpline:01926 622 673

CarSupermarket.com Breakdown & Recovery Helpline: 0800 389 5150

To make sure You receive the highest level of service, We may record phone calls to the Administrator.

Transfer of ownership

The form on this page must be fully completed. Please do not detach from the document.

Request for Transfer

This CarSupermarket.com Warranty only applies to the Vehicle described on the Product Schedule and is not transferrable to any other vehicle. If You sell Your Vehicle during the Period of Cover, You may transfer the benefits of this cover provided that the Vehicle is sold privately to a new owner. Note, the CarSupermarket.com Warranty cannot be transferred to another garage, motor trader or similar company.

To complete a transfer, please write to the Administrator having completed the form below with the following;

This entire document;

Proof of purchase;

All service documents.

Transfer of Ownership Form

Please check that all due services have been carried out as inadequate servicing may render Your CarSupermarket.com Warranty void.

When completed, this form should be sent to:

Premia Solutions Limited

2-3 Corunna Court

Corunna Road

Warwick

CV34 5HQ

The Administrator will contact You to collect the £25 transfer fee.

Return to Invoice and Financial Shortfall GAP Insurance Policy Terms and Conditions

1.       POLICY DETAILS

These terms and conditions together with the Policy Schedule sets out Your insurance cover. Please note the following:

§ This is a monthly contract of insurance (“Policy”) between You, the purchaser named on the Policy Schedule, who is party to a Finance Agreement (where applicable), and Us, Fortegra Europe Insurance Company SE. Your Statement of Demands and Needs, which includes the signed declaration and the undertaking to pay the premium, forms the basis of the Policy.

§ The Policy will continue for consecutive periods of one month at a time. Each monthly premium You pay provides the following month of cover for up to forty-eight (48) months from the start date, as detailed on Your Policy Schedule.

§ The Administrator (Premia Solutions Limited) and Us do not provide advice or a personal recommendation about the suitability of this Policy. It is Your responsibility to ensure the Policy meets Your needs.

§ Please check that the information contained in the Policy Schedule is correct and that it meets Your

requirements.If it doesn’t, please contact the Supplying Dealer or the Administrator.

§ Please read these terms and conditions carefully, in conjunction with the Policy Schedule and Statement of Demands and Needs, and make sure You understand and fully comply with them, as failure to do so may jeopardise the payment of any claim which might arise and could lead to the Policy becoming void.

§ Please note that as in Section 12 - MISINFORMATION, You have an obligation to provide Us with any facts which may be relevant to this insurance.

§ Fortegra Financial Corporation (“Fortegra US”), a company organised under the laws of the State of Delaware, registration number 4885848 with its main principal office located at 10751 Deerwood Park Blvd., Suite 200, Jacksonville, FL 32256, holds more than 10% of the voting rights and capital of Us and the Administrator by virtue of the common shareholding of Fortegra US.

§ Words that have special meanings are in bold and the definitions can be found in Section 2 -

DEFINITIONS.

§ For ease of managing Your Policy, please create a ‘MyPremia’ account with the Administrator by logging onto https://www.mypremia.co.uk/ and clicking ‘Register Account’. Your ‘MyPremia’ account will allow You to access Your Policy documents, update personal details, submit and manage a claim, submit a complaint, and cancel Your Policy.

2.       DEFINITIONS

Administrator: Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ.

PremiaSolutionsLimitedareaninsuranceintermediarywho are authorised and regulated by the Financial Conduct Authority under registration number 310089.

Your Rights

You have the right to ask Us not to process Your data for marketing purposes, to see a copy of the personal information We hold about You, to have Your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to restrict the processing of Your data, to ask Us to provide a copy of Your data to any controller and to lodge a complaint with the local data protection authority.

Retention

Your data will not be retained for longer than is necessary and will be managed in accordance with Our data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiration of the Policy, or Our business relationship with You, unless We are required to retain the data for a longer period due to business, legal or regulatory requirements.

If You require more information or have any questions concerning Our use of Your personal data, Our full Privacy Policy can be found at https://www.fortegra.eu/privacy-policy. Alternatively, please contact The Data Protection Officer, Fortegra Europe Insurance Company SE, Office 13, SOHO Office The Strand, Fawwara Building, Triq l-Imsida, Gzira, GZR 1401, Malta or via email at [email protected].

Minor Damage Repair Cover & Alloy Wheel Insurance Policy Terms and Conditions

 1.       POLICY DETAILS

 These terms and conditions together with the Policy Schedule sets out Your insurance cover. Please note the following:

§ This is a contract of insurance (“Policy”) between You, the purchaser named on the Policy Schedule, and Us, Fortegra Europe Insurance Company SE, Your Statement of Demands and Needs, which includes the signed declaration and the undertaking to pay the premium, forms the basis of the Policy.

§ The Administrator (Premia Solutions Limited) and Us do not provide advice or a personal recommendation about the suitability of this Policy. It is Your responsibility to ensure the Policy meets Your needs.

§ Please check that the information contained in the Policy Schedule is correct and that it meets Your

requirements. If it doesn’t, please contact the Supplying Dealer or the Administrator.

§ Please read these terms and conditions carefully, in conjunction with the Policy Schedule and Statement of Demands and Needs, and make sure You understand and fully comply with them, as failure to do so may jeopardise the payment of any claim which might arise and could lead to the Policy becoming void.

§ Please note that as in Section 12 - MISINFORMATION, You have an obligation to provide Us with any facts which may be relevant to this insurance.

§ Fortegra Financial Corporation (“Fortegra US”), a company organised under the laws of the State of Delaware, registration number 4885848 with its main principal office located at 10751 Deerwood Park Blvd., Suite 200, Jacksonville, FL 32256, holds more than 10% of the voting rights and capital of Us and the Administrator by virtue of the common shareholding of Fortegra US.

§ Words that have special meanings are in bold and the definitions can be found in Section 2 -

DEFINITIONS.

§ For ease of managing Your Policy, please create a ‘MyPremia’ account with the Administrator by logging onto https://www.mypremia.co.uk/ and clicking ‘Register Account’. Your ‘MyPremia’ account will allow You to access Your Policy documents, update personal details, submit and manage a claim, submit a complaint, and cancel Your Policy.

2.       DEFINITIONS

Administrator: Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick CV34 5HQ.

PremiaSolutionsLimitedareaninsuranceintermediarywho are authorised and regulated by the Financial Conduct Authority under registration number 310089.

Details of the extent of Premia Solutions Limited’s regulation by the Financial Conduct Authority are available from Premia Solutions Limited on request. Registration details can be checked on the United Kingdom’s Financial Conduct Authority’s Financial Services Register.

Alloy Wheel(s): The alloy wheels fitted to the Vehicle when You purchased it, which must not be of chrome finish or split rim construction.

ask Us to provide a copy of Your data to any controller and to lodge a complaint with the local data protection authority.

Retention

Your data will not be retained for longer than is necessary and will be managed in accordance with Our data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiration of the Policy, or Our business relationship with You, unless We are required to retain the data for a longer period due to business, legal or regulatory requirements.

If You require more information or have any questions concerning Our use of Your personal data, Our full Privacy Policy can be found at https://www.fortegra.eu/privacy-policy. Alternatively, please contact The Data Protection Officer, Fortegra Europe Insurance Company SE, Office 13, SOHO Office The Strand, Fawwara Building, Triq l-Imsida, Gzira, GZR 1401, Malta or via email at [email protected].

Duracare Products Ltd

Company number: - 12727180

Trading address: 81-83 Market Street, Pocklington, York, YO42 2AE

The terms and conditions within this document serve to advise of the specific details relating to Duracare Products Ltd. Warranty.

Failure to follow the terms and conditions of the Warranty detailed here may affect any claim which may arise and lead to the Warranty becoming void.

Duracare Warranty

Duracare Products Ltd warrants to ‘the owner’, subject to the

liability limitations set out in this document, that all Vehicle

Protection products shall, for the stated periods:

• Be free from material defects.

• Not cause any damage to the vehicle.

• Not fade, deteriorate, or wear.

Definitions

The Warranty cover and its terms and conditions are between Duracare Products Ltd. and ‘the owner’ – the registered owner of the vehicle, the retail purchaser of the vehicle.

Vehicle – as specified in the Warranty registration documentation.

Dealer – the company which sold the Vehicle to you.

Warranty Periods

The period of Warranty cover commences when warranty documentation is registered with Duracare Products Ltd, after application of the vehicle protection products.

The period of Warranty cover expires when the owner ceases to own or keep the vehicle or transfers ownership to another person(s), or business, or the period of Warranty cover has expired.

The Warranty has to be registered within 14 days of product application.

The specific timeframes of Warranty cover for Duracare Products are as follows:

• Duracare Titan HD Paint Protection – LIFETIME ownership

• Duracare Titan Paint Protection – 37,000 miles, or 4 years

• Duracare Fabric Protection – LIFETIME ownership

• Duracare Glass Protection – 12 months

• Duracare Antimicrobial Protection – 12 months

General Liability Limitations

Application of Duracare Vehicle Protection products must be made by approved dealers and trained valeter teams.

It is the responsibility of the dealer to ensure that the products are applied in accordance with manufacturer guidelines.

It is the responsibility of the dealer to ensure that the vehicle is suitably prepared and cleaned to the required standard for application including the safe removal of any existing coatings / waxes and paint protection products.

Duracare Products Ltd will not accept liability for deterioration of paintwork, glass or fabric caused by substandard product application or vehicle material defects that exist prior to application, or workmanship by dealers or valeters.

The following will invalidate this Warranty:

• Neglect or lack of maintenance and neglect of care and cleaning of the Vehicle in line with manufacturer guidelines.

• Malicious or accidental damage.

• Damage from accidents, collisions, or any other damage that could affect the performance of Duracare Products.

• Damage caused by weather conditions or events, not limited to snowstorms, hail, lightening, extreme rain or any other environmental pollution.

• Failure to remove bird droppings promptly.

• Damage caused by stone chips, scratches, or other paint damage.

• Damage or deterioration of Duracare Products from the

application of cleaning products / agents, polishing and other chemical applications.

Maintenance Guidelines

Vehicle preperation has to be in accordance with Duracare minimum stipulations and carried out by authorised dealers. To maintain Duracare Protection products and optimise performance it is recommeded that:

• Regular fortnightly cleaning is carried out using standard car shampoos, ensuring that grit is removed before cleaning.

• Removal of corrosive materials including and not limited to bird droppings, tree sap and insect remains as soon as possible after the vehicle is marked. Dried deposits should not be scratched away from the vehicle.

• Clean with sponges / chamois ensuring that grime and grit is removed whilst cleaning to minimise the chance of scratching.

Paintwork Protection Liability Limitations

Duracare Paintwork Protection Warranty is provided only on the basis that paintwork is in good condition.

Warranty does not cover any damage resulting from accidents or any other damage that removes the Duracare Paint Protection coating. This incudes scratches that result in damage beyond

micro-scratching. The coating has a hardness of 9H pencil

hardness and damage that is caused by forces greater than this are not covered by Warranty.

Fabric Protection Liability Limitations

Duracare Fabric Protection Warranty is provided only on the basis that the vehicle interior is in good condition prior to application and cleaned to the required standards.

Warranty does not cover any damage resulting from accidents or any other damage that removes the Duracare Fabric Protection coating.

All standard spillages and marks should be removed as soon as possible.

The Warranty only covers areas that have been treated.

Damage to vehicle interiors from any chemically corrosive substances (including vomit), abrasion and fair wear and tear is excluded.

Glass Protection Liability Limitations

Duracare Glass Protection Warranty is provided for a period of 12 months.

Warranty does not cover any damage resulting from accidents or any other damage that removes the Duracare Paint Protection coating.

Antimicrobial Protection Liability Limitations

Duracare Antimicrobial Protection Warranty is provided only on the basis that the vehicle interior is in good condition prior to application and cleaned to the required standards.

Warranty does not cover any damage resulting from accidents or any other damage that removes the Duracare Fabric Protection coating.

All standard spillages and marks should be removed as soon as possible.

The Warranty only covers areas that have been treated.

Damage to vehicle interiors from any chemically corrosive substances (including vomit), abrasion and fair wear and tear is excluded.

Making a claim

Duracare Products Ltd reserves the right to inspect vehicles at a time and place of its choice.

All claims must be reported immediately to Duracare Products Ltd claims department over email to [email protected] before any action is taken and authorisation is provided. Where a valid claim is made and agreed under the stipulations of the Warranty Terms and Conditions, replacement products will be provided to re-apply to the vehicle in question to take place at the dealer location where the car was purchased, unless agreed otherwise.

If you are using our 'Click & Collect' service or having your vehicle “Delivered” the terms and conditions of your sale will change. To ensure you fully understand how this affects your purchase please carefully read the points below

Click & Collect

• For reasons of fraud prevention, we are only able to hand over the vehicle if we are satisfied with your proof of identification. Please ensure you bring a valid photo ID with you (such as a current driving licence or passport)

• We will not be able to release your vehicle or confirm your collection slot until we are satisfied all the documents have been received and meet our requirements.

• Collection of your vehicle will take place at an agreed time and location.

Home Delivery

• For reasons of fraud prevention, we are only able to deliver to your home address and prior to arranging delivery we will require a proof of your current address to be sent to us. This proof can be any of the following (driving licence / bank statement / utility bill - this must be dated within the last 90 days)

• Delivery of your vehicle will take place at an agreed time to your home address. Should you, for any reason, be unable to sign/accept this delivery on the agreed day then you will be liable for the cost of this and any subsequent charges to return it.

• Upon receipt of your vehicle it is imperative that you fully inspect its physical condition. Once you have signed to accept the vehicle we unfortunately cannot accept liability for any damage which was not noted when the vehicle is signed and agreed for by yourself at delivery.

• We can only deliver to your home address and you must be present at time of delivery as no other person can sign for the vehicle on your behalf. The delivery driver will need you to provide your driving licence as proof of ID.

• If you decide not to complete your vehicle purchase with more than 24 hours’ notice from a booked delivery slot, we will refund you the Deposit in the same way that it was paid. Should you fail to notify us of a cancellation within 24 hours of a scheduled delivery slot, you will be charged a “Cancellation Fee” of £199, and this will be deducted from the initial Deposit taken.

Please note that the following terms and conditions apply to both Click & Collect and Home Delivery

• You are entitled to a “cooling off period” in which you can change your mind about your purchase. This period begins from the day you collect your vehicle or it is delivered to your home and is valid for 15 days.

• If you wish to return your vehicle then we must be notified in writing within this 15-day period. Upon receipt of your request, we will contact you to acknowledge receipt and make arrangements for your order to be cancelled.

• Your vehicle must be returned to us within 48 hours of your cancellation. This period will begin from the day we acknowledge your rejection request. Any extension to this period will be at our discretion and additional charges may be incurred.

• Your refund will be made within 15 days of the vehicle being returned to us. This 15-day period will begin from the day we sign to accept the return of the vehicle to our premises.

• You are liable for the vehicle from the point of collection or delivery. If you choose to cancel within your cooling off period, then you remain liable for the vehicle until it is returned and signed for by ourselves. You will be liable, and charged, for any damage present which was not noted when you accepted the vehicle. Any cost will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.

• To receive a full refund, a maximum additional mileage of 250 miles from the recorded delivery mileage is allowed. If you cover any additional mileage, then an excess mileage charge of £1.00 per mile will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.

• You must make your own arrangements for the return of the vehicle if you decide to cancel.

• If you decide to return your vehicle, we will do all we can to find another vehicle for you to buy from our stock. If you decline or we are unable to find an alternative vehicle we won’t be able to return to you any vehicle you part-exchanged as part of the deal.

• If the agreed value of the vehicle you part-exchanged was less than the amount used to settle the finance agreement of the vehicle you part-exchanged (known as negative equity) then you are liable for this difference and this amount will be deducted from your final refund amount or charged to you and we will require the funds to be with us within 72 hours.

• No refund will be made until the vehicle has been inspected and signed for by a member of our team. If we intend to make any deductions from your final refund amount, then you will be made aware of that amount prior to the refund.

These terms and conditions do not affect your statutory rights

Introduction

At CarSupermarket.com we aim to provide an awesome experience to all our customers when buying, selling and owning a car. We do however accept that at times, despite our best intentions and actions things can go wrong.

We believe that if a customer wishes to register a concern or make a complaint, they should find it easy to do so. Our policy is to welcome complaints and look ensure that complaints are dealt with professionally, consistently and in a timely manner.

We routinely review complaints, concerns and feedback to ensure we can learn from issues that have been identified to reduce and ideally eliminate repeat issues by updating policy and working procedures.

Definition

Purpose:

• What constitutes a complaint

• How to make a complaint

• The stages in the complaint process

• How a complaint will be dealt with

• Method of communication

What this complaint process does not cover:

• Any complaint which has previously exhausted this procedure

• Any matter which is subject to on-going legal proceedings

• Complaints deemed to be vexatious or malicious in nature.

• Concerns raised by a third party where signed consent has not been provided by the person they are representing

Stages In the Complaints Procedure

Expression of Dissatisfaction

If you have experienced service that you feel is not satisfactory, but do not require further action, we welcome your feedback. You can share your feedback by email directly to the branch as listed below, this will be acknowledged within 24 hours.

Informal Complaint

Registering a concern about your vehicle or service received.

Many concerns raised can be resolved at a local level by the relevant site staff or management team.

If you have any concerns regarding your vehicle or the service you have received these should be raised with your local CarSupermarket.com branch in the first instance, contact details as below, please choose option 2 from the menu to discuss a general complaint or feedback and option 3 for any service department related issues.

The branch will take full details of the issue and arrange for the vehicle to be inspected at the earliest opportunity. Once the vehicle has been inspected, we will then agree the most appropriate next steps in agreement with you.

When the issue raised is in relation to service received by the customer then full details will be taken. The branch will look to resolve the complaint in a timely manner within the parameters of our service level agreements. (See below)

Service level Agreements

Branch to acknowledge the issue in the first instance within 24 hours, ensuring all details of the complaint are taken, and next steps timescales are agreed with the customer.

The customer will be updated regularly with an agreed timescale as to the progress of any complaint made.

Where there is no update, but the customer has not received contact in the last 48 hours, contact is made to the customer to advise that although there are no updates, their issue is still being dealt with and an update will be provided as soon as possible. This process should repeat until the complaint is resolved, or the attempt to resolve has failed.

When an agreement to resolve the complaint cannot be reached at branch level within 7 working days, the Branch Manager will manage escalation to the Customer Services Team to seek final resolution. All complaints where an investigation is required to reach resolution should be logged, issues which are resolved with no investigation required do not require registration on internal complaints system.

Should the customer remain unsatisfied with the resolution that has been put forward, the customer should be advised that their complaint is to be escalated to the Customer Services Team, and that a member of the team will be in contact.

Where the issue is service related, the service team are to remain involved from the point of view of the vehicle until the issue is resolved.

Please note that the where relevant the branch will be required to process things such as deposit refunds or settlements, where in investigating a complaint, it is discovered that this would be required, the branch will remain responsible for this. The Customer Service team will also not get involved in issues relating to V5s, missing spare Keys, SD cards, or any Item that we would be expected to provide a customer at the point of delivery.

Formal Complaint

Where a complaint cannot be resolved within the informal process at branch level then a formal escalation can be made to the Customer Services Team by the informing Branch Manager. Escalation to a formal complaint will also be taken when the complaint is not suitable for handling under informal complaint procedures such as conduct of a staff member, or a complaint deemed too complex.

Complaints can be made by telephone, email or in writing, contact details can be found below:

Customer Service Department

CarSupermaket.com

Bridge Haven One

Saxon Way

Hessle

East Yorkshire

HU13 0TP

Telephone: 01482 450122

Email: [email protected]

We will acknowledge receipt of your complaint electronically within one working day, confirming who will be handling your complaint.

All Complaints from Finance Companies are to be dealt with by the Head Office Customer Service Team.

All communication from solicitors/claim companies will be dealt with by the Head Office Customer Service team.

All complaints from the Financial Ombudsman are to be dealt with by the Head Office Customer Service Team.

A formal complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.

You may escalate a complaint previously considered under the Informal Complaint process if you are dissatisfied with the response received. In these circumstances the complaint form should be submitted within a reasonable timescale, this should, where possible be within 15 working days of being notified of the outcome of Informal Resolution, as above this should detail as much information as possible also including the reasons for your dissatisfaction with the response received under Informal Resolution.

Please note that to assist branches in resolving their complaints the Customer Service Team will often require information from the branches or the subcontractors used by the branches. Where such information is requested from a branch it will be essential to allow us to resolve the complaint in the most suitable way and will often be required within certain timescales to allow us to comply with the deadlines we are set by external sources. We will keep the customer informed if we have made such requests and the timescales agreed for information to be provided.

You will then receive a full written response to your complaint within 28 working days of escalation to formal complaint.

Confidentiality

All involved in the investigation or determination of a complaint in any capacity, including the complainant must respect the confidentiality of any document or other information generated in, or as a result of, that complaint, and must not disclose such information to any-one other than those who need it for the purposes of investigating or responding to the complaint. No third party should be told any more about the investigation than is strictly necessary to obtain the information required from them.

If a complaint has been raised against a member of staff and has been upheld, the person bringing the complaint will be advised of this. However, it may not be appropriate to share specific details affecting individual staff members, particularly where disciplinary action is being taken.

Data relating to complaints will be collected and reviewed internally every quarter. An analysis of the type of complaints received will be undertaken and used for training and improvement purposes. Any personal details will not be disclosed.

Final Response

CarSupermarket.com will seek, where possible to resolve all issues in an informal manner at branch level, when escalation to formal is needed this is completed in a timely and satisfactory manner.

We will seek to ensure conclusion of the complaint made is resolved in a satisfactory outcome for both the complainant and CarSupermarket.com, this will be stated in your Final Response correspondence.

The customer will also be provided the opportunity to provide feedback on complaints process and outcome of the complaint made, this will formally end the complaint process.

A final response will be issues within 8 weeks of the initial complaint being acknowledged.

Appeal Process

Should you remain dissatisfied by the final response received you can appeal in writing to the Senior Leadership Team within 28 working days of the Final Response being issued to you.

Senior Leadership Team

CarSupermaket.com

Bridge Haven One

Saxon Way

Hessle

East Yorkshire

If you remain unhappy with our final decision, then details of our ADR scheme are to be issued. You will also be made aware, when appropriate, of your right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.

Financial Ombudsman Service (FOS)

We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.

The contact details for FOS are:

Address: The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4567 (free for most people ringing from a fixed line)

0300 123 9123 (cheaper for those calling using a mobile)

+44 20 7964 0500 (if calling from abroad)

Email: [email protected]

Website: www.financial-ombudsman.org

Review

This policy is to be reviewed as and when required by the Business Support Team and Senior Leadership Team. The company reserves the right to amend this procedure and related procedures at any time.

This privacy policy sets out how CarSupermarket.com uses and protects any information that you give to us when you use this website or otherwise interact with us through any channel including over the phone, in our showrooms, through our customer services, servicing departments, social media or otherwise.

When we refer to We, Us or CarSupermarket.com, we mean Motor Depot Limited whose registered office is at Bridge Haven One Saxon Way, Hessle, HU13 9PG and registered in England and Wales under company number 04316950. Within Motor Depot we have the following trading styles:

• CarSupermarket.com

• CarSupermarket.Finance

• BestCarBuyer.co.uk

• Interestfree4cars.co.uk

CarSupermarket.com may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. If we propose a significant change, we will notify you by email and will otherwise post an alert that our policy has changed on our website.

Information That We Collect

Depending on the relationship CarSupermarket.com have with you, we will collect and process some or all the following personal information about you:

• Information that helps us identify you and enable us to make contact with you. This might include your full name, address, contact telephone number, email address, date of birth and proof of identity such as passport, driving licence and National Insurance Number

• Information to help us assess credit worthiness and to help you apply for finance. The information we process for this purpose will be determined by our finance partners but is likely to include things like marital status, current monthly payment information and residential status, length of time at address and previous addresses

• Information about the vehicle you are interested in (Make/Model/VRM)

• Financial information including whether you wish to part exchange a vehicle and, if so, information about the vehicle you propose to exchange (e.g Make/Model/VRM/Mileage/VIN/registration), your salary, financial commitments and disposable income

• The finance company you are currently engaged with (if any)

• Dates for end of current vehicle contracts

• Your bank details including account number, sort code, credit/debit card details

• Information about your employment status including job title, employer name, previous jobs, previous employers, salary, previous salary• Call recordings and CCTV footage captured when you are on our premises

• Your contact preferences

• Information about your interactions with us and which you otherwise provide to us

• Feedback you provide to us in response to our customer satisfaction surveys

Where we collect your personal information from

CarSupermarket.com will hold personal information about you from a number of sources including:

• When you complete enquiry forms on our various websites or when you otherwise interact with us by phone, email, post or otherwise

• When you visit our showrooms

• When you visit our websites we will automatically collect certain information about you (see our cookies policy for more information)

• Third party lead generation websites such as Auto Trader, Motors.co.uk, CarGurus

The purposes we will process personal information for

CarSupermarket.com will use personal information about you for the following purposes:

To respond to and fulfil any request that you make through this website or otherwise. This might include, for example, if you request a brochure, a test drive, a vehicle valuation, to book a service or to provide you with information requested about our range of products and services

To contact you with information about the products and services we provide (if you request)

To propose a new vehicle at the end of the current contract

To help you arrange finance

To manage our relationship with you

To fulfil the contractual commitments, we make to you

To respond to and resolve any complaint you may have from time to time

To process payments and if necessary, collect arrears

To monitor, assess and improve, the level of customer service we provide, and our website

To conduct customer satisfaction surveys

To personalise our interactions with you (please refer to our cookies policy for more information)

To detect or prevent unlawful, malicious or offensive activity

To contact you about safety or quality issues relating to your vehicle

To contact you about updates or changes to our business that may affect you e.g. if we open a new branch or close a branch that you are associated with

To remind you about important dates including service or MOT deadlines

To comply with law and to exercise or defend our legal rights

For health and safety purposes

Where you have given your consent, we will contact you for marketing purposes. Depending on your preferences, we might contact you by phone, email or SMS (including WhatsApp)

What legal basis do we rely on to process your information?

Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows:

Legitimate interests

The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run our business efficiently and effectively for example, enabling us to use third party service providers and to monitor, review and improve the services we provide to you and your experience when you visit our website.

CarSupermarket.com also rely on the legitimate interests basis for processing to contact you to remind you about important safety and quality issues relating to your vehicle including to remind you about service and MOT due dates. This is important to help ensure that you comply with legal requirements and also maintain the quality of your vehicle. If you would prefer that we didn’t remind you of these dates, you can let us know anytime by contacting our Data Protection Officer on the details below.

CarSupermarket.com also rely on this processing ground to help us ensure that we communicate with you about products and services, that you are most likely to be interested in, and in the way that you are most likely to want to communicate with us. We will also use this basis to inform of you of changes to our business that may affect the services we offer. We may, if necessary, also use your information to defend our legal rights, to obtain legal advice, to monitor our premises and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.

Consent

You have a choice about how you receive our marketing information. We will not use your personal information for marketing purposes unless you have indicated that would like to hear from us. You can change your contact preferences at any time by unsubscribing from any email received or by contacting our data protection officer on [email protected]

Performance of a contract

Where you transact with us to buy vehicles or parts or to book a service or MOT, we will use your personal information so that we can fulfil our part of the contract e.g. to provide the services, sell you a car and take payment from you. Where we need personal data to perform our contract, if you do not provide it, we will not be able to provide the services to you.

Required by law

CarSupermarket.com will, if required by law, disclose your personal information for example in response to a Court Order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our Terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.

Who we share your personal information with

In order to manage our business effectively and to provide the services we offer to you, we will need to share your personal information (or some of it) with certain third parties. CarSupermarket.com will not share your personal information unnecessarily and will always ensure that all third parties who process your personal information on our behalf, have entered into an appropriate written contract with us, are required to process it in accordance with our instructions, and have appropriate measures in place to protect it.

The types of third parties CarSupermarket.com will share your personal information include:

• Delivery companies who help us deliver and collect vehicles from time to time

• IT service providers who help us manage our IT infrastructure including CCTV and call recordings

• Finance companies and brokers where you want to obtain finance to facilitate your purchase

• Debt collection agencies should there be an outstanding debt

• Marketing agencies who we use to support our marketing activities

• Aftercare services such as our warranty partners

• Legal and other professional advisors who support our business

• Social media companies and other third parties we work with to support our targeting activities

• Insurers

• Government departments and the DVLA

• Law enforcement agencies e.g. Police

• Customer satisfaction partners

Advertisers

When you consent to marketing with us you agree that your personal details and information that you provide may be shared with our advertisers who may then match and analyse data to provide personalised marketing of products and services. Contact information such as name and email address may be shared as well as event data such as website visits and online purchase data that provides information about online and offline events. The contact information data may then be matched with event data and then used for targeting and delivering advertisements. Our advertisers may also use the data collected to monitor the customer journey and use this information to improve future services.

How we keep your personal information secure

CarSupermarket.com takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. CarSupermarket.com work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including SSL, TLS, restricted access, IT authentication, firewalls, anti-virus and anti-malware.

International transfers of personal information

CarSupermarket.com may occasionally share your data with third parties outside the European Economic Area (EEA) and the UK.

Whereas in the EU and UK, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas, we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with UK data protection law.

These might include:

• Sending personal information only to countries that European Authorities have indicated have adequate data protection laws in place e.g. Canada or Switzerland

• Putting in place contracts with the recipient containing terms which the European Authorities have approved as providing adequate protection.

How long we keep your personal information for

CarSupermarket.com will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.

Your rights

As data subject, data protection laws give you a number of rights in relation to your personal information.

• You have the right to access your personal information, to have your personal information corrected or erased (right to be forgotten).

• You have the right to restrict the processing of your personal information, to have it transferred to a third party in a commonly structured format.

• You also have the right to object to the processing of your personal information.

• if you object to your personal information being processed for marketing purposes we will comply with that request.

• Where you object to other processing, we will consider your request carefully.

• We do not want to handle your personal information for purposes you do not want us to however, you should be aware that the above-mentioned rights are not absolute and in some circumstances may not apply.

• If you want to exercise any of your above-mentioned rights please contact us at by email at [email protected] or in writing Bridge Haven One Saxon Way, Hessle, HU13 9PG.

• You can update your personal information at any time by contacting us as above.

• We will also take steps to update your personal information (e.g. update your address), if we become aware that it has changed.

• You also have the right to lodge a complaint with the supervisory authority. To do this, you can contact The Information Commissioner’s Office through their website at www.ico.org.uk, by phone on 03031231113 or in writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Cookie Policy

Please click on the following link to see our Cookie Policy

For more information about cookies visit https://www.aboutcookies.org.

To view our cookie policy, please follow the link here.

CarSupermarket.com aim to ensure that all of our employees feel valued and supported as individuals, we want to provide everyone the opportunity to develop their careers with us.

We understand and believe that to be the best we can be our team needs to be from a diverse range of backgrounds and work as  part of an inclusive culture.

Under the UK Governments Gender Pay Gap Regulations, employers in Great Britain with more than 250 employees are required to report on their gender pay gap.

Read our gender pay report for 2023 here:

Gender Pay Report (2023)

Gender Pay Report (2022)

Gender Pay Report (2021)

Gender Pay Report (2020)

Gender Pay Report (2019)

Gender Pay Report (2018)

CarSupermarket.com have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

The Group acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015.

Our Statement below details the actions we have and are taking to achieve this.

Modern Slavery Act (Statement) 2024

Modern Slavery Act (Statement) 2023

Modern Slavery Act (Statement) 2022

Modern Slavery Act (Statement) 2021

Modern Slavery Act (Statement) 2020

Modern Slavery Act (Statement) 2019

Anti-Slavery and Human Trafficking Policy

The following privacy statement explains how we, Motor Depot Ltd we use the following trading styles (CarSupermarket.com, CarSupermarket.Finance, Best Car Buyer,Interestfree4cars) protect visitors information gathered via this website and processed using our online recruitment software. If you as a visitor choose to submit information, you do so knowing that use of such data is in accordance with this privacy statement. We ensure generally accepted standards of technological security for the purpose of protecting information provided by visitors from misuse, loss or corruption. Only authorised personnel have access to personally identifiable information submitted through the website. Such employees are required to maintain the confidentiality of this sensitive data.

As defined by the and the Data Protection Act 2018 (DPA, UK GDPR) Motor Depot Ltd is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide. As part of our Data Controller responsibilities we have an assigned Data Protection Officer who can be contacted at [email protected].

The recruitment software we use via this website is supplied by Net-Worx (2001) Ltd (trading as networx) and they are defined as a Data Processor under the DPA 2018 (UK GDPR).

They will only process your data in accordance with our instructions. networx can be contacted at: The Engine House, Wharfe bank Business Centre, Ilkley Rd, Otley LS21 3JP.The Data Protection Officer for networx can be contacted at [email protected].

What information do we collect from you?

The recruitment software collects only personally identifiable information that is specifically and voluntarily provided by visitors. As part of the registration process, we may collect the following (but not limited to):

· Name, address, email, telephone number your application/CV, including (without limitation) details of your skills (education, professional qualifications and training), employment history and referees;

· Whether you are eligible to work in the UK and hold a full driving licence

· Answers to questions around your recruitment preferences

· Any other information you wish to provide in support of building up yourcandidate account

How will we use your personal information?

We will use the personal information collected about you for the following purposes:

· To assess your suitability for the role

· To communicate with you regarding recruitment

· To enable you optionallyto receivenotifications on relevant jobs you are seeking

· To keep records relating to our hiring processes

· To comply with legal or regulatory requirements

· To carry out statistical analysis

· To carry out background checks and reference checks, where applicable

· To make up part of your personnel records if your application is successful

· Will by preference be searchable on our candidate database

It is in our legitimate interests to decide whether to appoint you to the role since it would be beneficial to our business to appoint someone to that role.

We also need to process your personal information to decide whether to enter into a contract [of employment] with you.

Having received your application we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role we will then take up references and/ or carry out a criminal record check or any other check before confirming your appointment.

If you fail to provide personal information

If you fail to provide information when requested which is necessary for us to consider your application (such as evidence of qualifications or work history) we will not be able to process your application successfully. For example, if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further.

How we use particularly sensitive personal information

We will use your particularly sensitive personal information in the following ways:

We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process for example whether adjustments need to be made during an interview.

We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or orientation to ensure meaningful equal opportunity monitoring and reporting.

Information about criminal convictions

Depending on the role that you are applying for, we may perform a criminal records check but we only do this where necessary. Examples of roles for which this may be required are those that involve advising or arranging finance products such as Sales Advisors and Compliance Advisors.

We carry out criminal records check in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for a particular role.

We have in place an appropriate safeguards which we are required by law to maintain when processing such data.

Automated decision making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

Who might we share your information with?

We will only share your personal information with carefully selected third parties for the purposes of processing your application (e.g. professional advisers and other service providers who help us run our business including IT service providers, identity and background checking organisations, and companies who provide us with help managing our business.)

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow third party service providers and other entities in the group to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long do we keep hold of your information?

Your candidate account will be deactivated after 13 months of inactivity. You can deactivate your account at any time. At the same time as this, your data will be fully anonymised.

How can I access the information you hold about me? Your rights

We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. Visitors who choose to register may access their profile, correct and update their details, or withdraw their details at any time. To do this, visitors can access their personal profile by using their secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.

Under certain circumstances, you have the following rights in relation to the way in which we deal with your personal data:

· The right of erasure or to be forgotten. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it.

· The right to rectification if information is inaccurate or out of date. This enables you to have any incomplete or inaccurate information we hold about you corrected.

· The right of data portability (to obtain and reuse your personal data). This enables you to request the transfer of your Personal Information to a third party.

· The right to object to Networx and the Controller and processors handling of your personal data This enables you to ask us to stop processing Personal Information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

· The right to withdraw your consent with regards to the handling of your personal data. This enables you to withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to our retention policy, we will dispose of your personal data securely].

· The right of access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you.

· The right to lodge a complaint with a supervisory authority - the ICO(www.ico.org.uk)

Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.

Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.

If you are not satisfied by our actions, you can contact our Data Protection Officer at [email protected]. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner(www.ico.org.uk) or seek recourse through the courts.

Information Security

We have in place reasonable commercial standards of technology and operational security along with internal policies and procedures to protect all information provided by visitors and applicants from loss, misuse, alteration or destruction.

We have put in place procedures to deal with a suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Changes to our Privacy Policy

We reserve the right to modify or amend this privacy statement at any time and for any reason, providing it maintains compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.